1. Who this notice covers
This notice covers visitors and residents using EasyColiv to search, save homes, enquire, message operators and use resident features. Independent property operators handle information you share with them under their own privacy practices. The company and privacy contact are shown below when published.
2. Information you provide
- Account information such as your name, email address and, when provided, phone number.
- Enquiry and conversation details, including your selected home, intended move-in date, stay requirements, messages and attachments.
- Saved homes, saved searches, viewing requests, reviews and reports.
- Information submitted through resident features you use, such as maintenance requests or stay-change requests.
3. Use of information
We use this information to provide sign-in access, deliver enquiries and messages, remember your choices, support resident services and respond to support or privacy requests.
We also record service activity, listing views, search and enquiry interactions, and security information to operate the marketplace, measure how it is used, investigate reports and prevent abuse. The site loads Google Tag Manager and external services; see the Cookie notice.
4. Who receives information
The relevant property operator receives the enquiry, contact and message details needed to respond to you. Reviews or other content you choose to publish may be visible to other visitors.
Service providers support hosting, file storage, email delivery, maps and measurement. Some services may process information outside your country. Information may also be disclosed where required by law or to investigate abuse. Do not upload identity documents or payment information unless the specific feature requires them.
5. Storage and retention
We retain information to deliver the relevant feature, manage your account and respond to requests. Security, audit and legally required records can have different retention periods from messages or uploaded files. Deleting browser data does not delete server-side account records.
Access to non-public account data is controlled, and sensitive contact details are encrypted in storage. No security measure removes every risk.
6. Your choices and requests
You can manage available profile and notification settings in your account. To request access, correction or deletion, contact the privacy team. We may ask for information to verify that the request relates to your account.
We explain any records that need to be retained when handling a request. The rights available to you depend on the law that applies to your situation. Requests about an operator's separate records should also be addressed to that operator.
7. Updates and contact
The date at the top shows when this notice changed. For questions about data handling or this notice, contact EasyColiv.